Managed IT Support
A help desk that answers on the first ring
Our managed support desk becomes your IT department. Users get a named team who know their setup; leadership gets proactive monitoring, asset management and monthly reporting instead of surprise invoices and unanswered tickets.
What's included
Service desk
Phone, email and portal support with SLA-backed response times and clear ticket visibility.
Proactive monitoring
24/7 monitoring of servers, endpoints, backups and network health with automated remediation.
User lifecycle
Starters, movers and leavers handled the same day, with licences and access tidied up properly.
Vendor management
We chase your ISP, software vendors and hardware suppliers so your team does not have to.
How we deliver
Onboard
Asset audit, credential recovery and documentation rebuild in the first fortnight.
Stabilise
Clear the ticket backlog and run root-cause reviews on repeat faults.
Operate
Service desk with contracted response times, patching, monitoring and backups.
Advise
Quarterly roadmap and budget sessions so technology spend is planned, not reactive.
Outcomes you can expect
- Fixed, predictable monthly IT cost
- Contracted response and resolution targets
- Monthly reporting on tickets, trends and risk